The premium tools,
templates, and
project guides offered
by Emergence One
help define how
Project Management
and Change
Management work



Download Support and Frequently Asked Questions

  • What languages are the Enhanced Advantage tools, templates, and project guides written in?American English (apologies to our friends in the UK, Australia, Africa, and elsewhere).
  • How do I go about purchasing and downloading Enhanced Advantage tools, templates and project guides?Purchasing and downloading our products is easy. Simply add the products you are interested in into the Shopping Cart, add in your credit card or PayPal information, hit “Submit” and violá, there will be a pop-up window (be sure your pop-up blocker is disabled; see below for instructions) asking you to download the product to a location of your choosing.
  • What situations can I use the tools and templates?Our tools, templates, and project guides are designed for a wide variety of project situations in various industries. They are not suitable for every type of project or situation, so please rely on your professional judgment and experience for how best to utilize these tools, templates, and project guides.
    While Emergence One has used their best efforts in preparing these tools, templates, and project guides, we make no representations or warranties with respect to the accuracy or completeness of these materials. Emergence One specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. The advice, strategies, processes, and techniques offered in our tools, templates, and project guides may not be suitable for your situation. Emergence One, nor the author(s) shall be liable for any loss of profit or other damages.
  • What forms of payment do you accept?We only accept the following forms of payment: American Express, Visa, MasterCard, JCB, and PayPal. Other forms of payment, such as checks, money orders, and wire transfers are not accepted.
  • How secure is the payment process? What about privacy concerns?All credit card payments are processed by Chase Paymentech, one of the global leaders in payment processing. Chase Paymentech provides secure and reliable payment solutions, and handles all processing data with strict confidence. For more information on Chase Paymentech privacy policies and security, visit: Chase Paymentech Privacy and Security
  • What software applications do I need in order to view and utilize the various tools, templates, and project guides?All tools, templates, and project guides are either in an Adobe PDF or MS 2005 Office format. You must have the appropriate software installed on your computer to read these documents.
    Most of our project guides are in an Adobe PDF format. You must have Adobe Reader installed on your computer in order to view the project guides. If you do not have Adobe Reader installed, you can download it for free at:
    In addition, most of our project and change management tools and templates are formatted in Microsoft Word 2007, Excel 2007, or PowerPoint 2007 format. Your computer must have MS Word, Excel, or PowerPoint installed. Lastly, some of our downloads are compressed into a WinZip file to minimize download times. Most computers already have a zip utility installed. If by chance your computer does not, a free evaluation version is available at:
  • Should I buy a single-user license or purchase a five person multi-user license instead?That all depends. A single-user license means that the tools, templates, and project guides can only be used by one individual… it cannot be reproduced either physically or electronically for others to use. A multi-user license means that up to five individuals may utilize the tools, templates, and project guides.
  • Why do I need to accept a licensing agreement first?All of our download are the exclusive property of Emergence One International, Ltd. This is our intellectual property and we take great care in protecting it. While our licensing agreement allows you to modify the tools and templates for business or personal use (that is, you can customize our tools and templates as you see fit for use on a current or upcoming project), you may not: Publish it in any form, either written, electronic, or in some other format Reproduce it as part of training, educational, consulting, or marketing material Sell it or give it away, in any form Provide it for use to unlicensed users Upload it to a website Sub-license it Your license to use our tools and templates do not expire. So you may re-use our tools and templates for as many projects as you like as long as you adhere to the parameters outlined above.
  • Who is the owner of the tools, templates, and project guides and what is meant by "intellectual property.All Enhanced Advantage tools, templates, and project guides are the exclusive property of Emergence One International, Ltd. We take great care in protecting our intellectual property through the use of international copyrights and the appropriate in-country registrations.
  • Can I make changes to the tools, templates, and project guides?Of course! Once you have agreed to the licensing agreement and purchase our tools and templates, you are free to copy the tools and templates and customize it to meet the needs of your projects. All licensed users can change the text, layout, graphical elements (including the removal of all references to "Emergence One International" or "Enhanced Advantage") to fit the needs of your projects. Please note, that according to the licensing agreement, you are NOT allowed to customize our tools and templates and then offer them for resale or for use in any other form of commercial activity.
    Project guides provide instruction and guidance on the completion of our various tools and templates. Since these tools and templates are generally developed into project “deliverables,” the tools and templates are customizable, the project guides are not.
  • Can others in my organization utilize the tools, templates, and project guides?Only those individuals who have agreed to the single user licensing agreement and have purchased the Enhanced Advantage tools, templates, and project guides can use them.
    If a five person "multi-user" license has been purchased, then up to five individuals may utilized the tools and templates.
  • I am having difficulty downloading a purchase. What do I do?Most of our customers have no difficulty downloading our products. However, in cases where there is difficulty in downloading a product, there can be a few things:
    Check the settings on your "Pop-up Blocker" is turned off or configured to temporarily allow pop-ups. For more information on Pop-up blockers, visit:
    Check your firewall settings – Your firewall settings may be preventing your computer from downloading a file. Your firewall settings can be part of MS Windows, an anti-virus software that you may have installed, or, if you are using a company computer or network, part of the corporate IT protection. For more information on firewalls, visit:
    Check to make sure that you have the appropriate software applications installed (see the FAQ on software applications above).
    In the unlikely event that you are unable to download our products after payment has been processed, please email us immediately with the order number, date of purchase, and list of items purchased. We will then email you the purchased tools and templates within 48 hours.
  • What do I do if I download the same product more than once?In the case of a duplicate purchase being made within a 24 hour period, we will consider offering a refund if you immediately email us both order numbers and the date of purchase.
  • Can I get a refund on my purchase?Our tools and templates have been carefully designed and reviewed. We believe that you will be completed satisfied with your purchase. Unlike the purchase and use of tangible goods, our tools and templates primarily offer guidance and direction. Once that guidance and direction is delivered (via our tools and templates) it is considered to be received and employed. Therefore, we generally do not offer refunds unless required by law. Please read the description carefully before making your purchase.
  • Are you planning on offering additional tools, templates and project guides?In the months ahead, we will be adding to our existing inventory of available products. If there is a particular type of tool or template you would like to see, please email us your suggestions.